We understand that tracking your order is an important part of your shopping experience. Below, you will find a comprehensive guide to monitor your package's journey based on your selected shipping method and destination.
Tracking by Destination & Shipping Method
1. United States
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Sea Freight + FedEx/UPS:
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Tracking Availability: Real-time tracking is activated once the shipment arrives in the U.S. and is transferred to FedEx/UPS. The ocean transit phase is not trackable.
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How to Track: Use your tracking number on the FedEx or UPS website after it's activated.
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U.S. Warehouse Express:
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Tracking Availability: Full, real-time tracking is available from dispatch.
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How to Track: Use your tracking number on the FedEx or UPS website.
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Specialized Express Lines:
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Tracking Availability: Complete door-to-door tracking is included.
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How to Track: Use the tracking number provided by the specific carrier.
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2. Australia
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Sea Freight + Local Express:
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Tracking Availability: Tracking begins once the shipment arrives in Australia. The sea freight segment is not trackable.
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How to Track: Use your tracking number on the local courier's website once activated.
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EMS Direct Mail:
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Tracking Availability: Full tracking is available from dispatch.
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How to Track: Use your tracking number on the EMS website or universal tracking platforms.
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3. Other Countries
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Primary Carriers: EMS or China Post Air Mail.
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Tracking Availability: Comprehensive real-time tracking is provided.
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How to Track: Use your tracking number on the carrier's official website or universal tracking services.
Universal Tracking Guide
Step 1: Locate Your Tracking Number
You will receive a shipping confirmation email containing your unique tracking number after your order is dispatched.
Step 2: Use a Tracking Platform
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Universal Tracker (Recommended):
For the best experience across multiple carriers, we recommend:
👉 www.17track.net/en -
Carrier-Specific Websites:
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EMS: www.ems.com.cn/english
Tip: Enter tracking number > Slide right to the correct position > Press the Enter key on keyboard
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FedEx: www.fedex.com
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UPS: www.ups.com
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Step 3: Understand Tracking Status
Understanding the status updates can help you know your package's progress:
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Label Created: The shipping label has been prepared by us, but the package has not yet been scanned into the carrier's system.
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Accepted / Picked Up: The carrier has received the package from our warehouse.
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In Transit: Your package is on its way to the destination country.
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Arrived at Destination / Customs Clearance: The package is undergoing mandatory customs inspection in the destination country. This step may take several days.
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Out for Delivery: The package is on the delivery vehicle and will be delivered to your address that day.
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Delivered: The package has been successfully delivered. If you cannot locate it, please check with neighbors or your building's reception.
Important Notes
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Update Delays: Please allow 24-48 hours for tracking information to appear in the carrier's system after you receive your tracking number.
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No Movement? It is normal for tracking not to update for several days during international transit, especially during sea freight or flight transfers. Please allow up to 7 days of no activity before contacting us.
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Guarantee: We guarantee the authenticity of all tracking numbers provided.
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Need Help? If your tracking shows no updates for an extended period or displays an unexpected status, please contact us.
Contact Support: info@pangomusic.com
Thank you for choosing Guitar Kit Shop!
