Shipping Policy

Shipping Instructions

For USA & Canada market customers, if you choose UPS/Fedex/ DHL as the carrier, the shipping time to your home are just 15 days. very fast, and you can track it anytime.

if you choose EMS as the carrier, you can track it anytime too, but the shipping time may be 2 months or more! the main shipping delay reasons are the the COVID-19 and the Customs work. Once the kit or guitar shipped out by EMS, all the info we can get is also by the tracking number, same as you. And nobody can do anything to make it faster. 

For Europe market customers, when you get to the payment page, we recommend you to choose the EMS as the carrier, the shipping time is usually about 25 days. almost no shipping delay for Europe market, but it may happen sometimes. For faster way, just choose UPS/Fedex/DHL, and pls also offer us your VAT number. 

For Europe market customers, the UPS/Fedex/DHL must need to know the receiver's VAT number, if you want choose this way, pls don't forget this, just contact us by email or "chat with us" in the homepage.

Any questions or needs, pls contact us by the email or "chat with us" in the homepage. We will do our best to help you!