🛒 Seamless Shopping Experience - From Checkout to Your Doorstep
💳 Payment Options
We accept all major payment methods for your convenience:
• PayPal (Secure Express Checkout)
• Credit Cards: Visa | MasterCard | AMEX | JCB
📦 Military-Grade Packaging
Your Pango guitar arrives in pristine condition thanks to:
✅ Custom Shockproof Foam Case: Precision-cut to lock every component in place
✅ Reinforced Double-Layer Tape: Tamper-proof sealing for transit safety
✅ Weatherproof Warning Labels: "Fragile" & "Handle with Care" alerts for carriers
No packing list needed – every kit undergoes triple quality checks before sealing!
🚛 Global Shipping Solutions
Choose your ideal delivery speed:
Carrier | Delivery Time | Features |
---|---|---|
EMS Express | 15-25 days | Budget-friendly, global coverage |
UPS/Fedex/DHL | 10-15 days* | Priority tracking (+$30 for 24/7 updates) |
Processing Time: 2-3 business days after payment confirmation
⚠️ Customs Note: Delays may occasionally occur due to border inspections. Rest assured – we pre-file all customs documentation!
🔍 Real-Time Tracking
Stay informed every step of the way:
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EMS Orders: Track via www.ems.com.cn/english
Tip: Enter tracking number > Slide right to the correct position > Press the Enter key on keyboard -
Supercharge your package monitoring with our recommended universal tracker: www.17track.net/en
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For UPS shipments, tracking updates will only become available once the package arrives in the United States. All tracking information is provided directly by the UPS Shanghai station. Rest assured, our store guarantees the authenticity of all tracking numbers.
Returns & Exchanges
If unsatisfied with your purchase, please contact us within 7 days of delivery to initiate a return or exchange. Upon receiving the item in its original condition (including intact foam case/carton packaging), we will issue a full refund.
For return shipping fees, contact us for assistance. We stand firmly behind our products and are committed to resolving any concerns swiftly.
Custom Guitar & Kit Services
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Design Flexibility: Submit sketches, specifications, or ideas – even hand-drawn designs are welcome! Minimum order quantity: 1 piece.
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Quality Assurance: Custom items may have minor imperfections. Before shipping, we provide detailed photos for your approval. If unsatisfied, we’ll remake the item or issue a full refund.
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Production Timeline: Typically 75 days, extended slightly for complex designs. Can’t wait? Request order cancellation for an immediate refund.
DIY Kit Assembly Support
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All kits match product photos (note: wood veneers may vary slightly; request preview photos before shipping).
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Expert Guidance: Receive a professional PDF guide – email us post-purchase to request it.
- Explore a wealth of guitar kit building videos on our YouTube channel:https://www.youtube.com/@guitarkitshop
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Wiring Assistance:
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Find standard diagrams here: Wiring Diagram Library
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Upgrade to pre-wired pickup sets: Pre-Wired Sets
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Issue Resolution & Feedback
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Contact us directly via email for troubleshooting – we resolve 99% of issues within 24 hours.
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Public disputes on social media (Facebook/YouTube/TikTok) will be addressed transparently. We welcome constructive feedback from professional luthiers and customers.
Dispute Policy
True to our promise, we pour our heart and soul into crafting every guitar and kit. Our team is always on standby, ready to go the extra mile to assist you with any concerns you may have.
However, if, for some reason, you lack faith in our commitment and decide to open a case, please be aware that this will trigger certain consequences. Once this happens, our custom and support teams will be unable to offer any further support or respond to your emails. Instead, all of your communications, including emails, messages, and any attached photos, will be promptly forwarded to our Risk & Law Department. This department will activate all our channels and resources to safeguard our company's interests.
Contact Us
Find our business card in every order! For inquiries:
📧 Email: info@pangomusic.com
📞 Phone/address details included with shipment
"If there's one thing that we learnt over the past 35 years, it's this-you put your trust in our hands, what we put in yours, has to match!
Every project is a new opportunity – not just to build instruments, but to collaborate in bringing creativity to life.
You dream it. We craft it. Together, we play it forward.
We’re here, as we’ve always been, ready to turn your ideas into music.
- Pango Music | Where Craftsmanship Meets Your Vision"