Support

Payment:

Paypal Available, most popular Credit Cards are Available for Paypal.

Packing: 
We use a very professional foam case to protect every Pango guitar. There are also 2-ply adhesive tape and Warning label outside the foam case.

In a word, we are the top professional factory in building the guitars or guitar kits! And we will use the most professional packing for each Pango guitar.

Shipping:
Once payment has been confirmed, your item will be shipped out in 2-3 business days. The tracking info will be added to your order. Normally it takes about 15~25 days to arrive by EMS express. 
About faster way, UPS & Fedex available! about 10 days to door, the extra cost is US$15

all the hardware are the same with our photos, our workers will check all the parts carefully for 3 times, so there is no packing list or shipping list in the package. hope for your understanding.

Carrier:
We can offer you 2 shipping ways: EMS, UPS/Fedex/DHL.
For EMS, the shipping time is usually about 25 days.
For UPS/Fedex/DHL, the shipping time is just 10~15 days.
Return & Exchange:

If you are not happy with our porducts, please contact us in 14 days once receipt, so that we can arrange for an exchange or return. After getting the returned item, we will refund you all the money.

The foam case packing must be the same as the original one. For the return shipping fee, pls contat us for the progress.

Building:

About all our DIY guitar kits, all the details are the same with the photos (if the kit has a veneer, there is surely some difference. If need, we can take some photos of the kit you will receive and send them to your email before we ship it out).

We build guitars since 1987, we think we know how to build a perfect guitar, only some diagrams or instructions can not help you much in fact.

The "instructions" we have is a professional PDF book, where you can find all the DIY guitar kit buidling info. If need, just contact us anytime, we will send it to your email then.

Contact us:

We will offer our Business Cards for every order, so if any questions or needs, just check your package, you will find our contact! We are always willing to help anytime! Just feel free to email us :)

If there's one thing that we learnt over the past 20 years, it's this-you put your trust in our hands, what we put in yours, has to match!
Every moment is a chance to find a new opportunity. You know where we are....