PANGO Music 12 String Semi-Hollow Body Electric Guitar (YMZ-230)

Dear Steve lyons,

Thank you for your inquiry about the YMZ-230 12-string semi-hollow electric guitar.

We can absolutely customize this model into a 6-string version as you requested.

We support most personalized modifications and design adjustments for this guitar. Besides, there is no high minimum order requirement — the MOQ is only 1 unit.

Our custom team will contact you via our official corporate email shortly to follow up with detailed customization solutions.

Please rest assured that we offer full one-stop support throughout the whole customization and shipping process. We will reply to all your questions in a timely manner. We will take full responsibility for any product quality or shipping problems, and guarantee all issues are settled to your satisfaction.

Best regards,
Janice

Dear Customer,
Thank you for your inquiry about whether we offer a 6-string version of the PANGO Music 12-String Semi-Hollow Body Electric Guitar (Model YMZ-230). We are writing to give you a clear and prompt response.
To directly address your core question: we are fully able to produce a custom 6-string version of the YMZ-230 model for you.Beyond this adjustment, we also support a wide range of custom modifications and personalized design tweaks for this series, with a minimum order quantity (MOQ) of just 1 unit for all custom requests.
For your peace of mind, once the custom production is completed, we will send you high-resolution photos of the finished product for your confirmation. If you are not satisfied with the final product, you can either apply for a full refund, or we will prioritize arranging a remanufacture to meet your requirements.
Our dedicated custom service team will contact you via email shortly to discuss your specific needs in detail and follow up on the full process.
Please rest assured that we provide full end-to-end support throughout the entire custom production and delivery process. We will respond promptly to all your inquiries, take full responsibility for any issues related to product quality or shipping, and always ensure a satisfactory resolution for you.
Should you have any other questions, please feel free to contact us at any time.
Best regards,
The Pango Music Team

Dear Mr. Robinson,
Thank you so much for your recent order of our YMZ-230F 12-String Semi-Hollow Body Electric Guitar, and we’re absolutely thrilled to hear how excited you are for this instrument. We’re writing to directly answer your questions about the guitar’s specifications, along with a clear update on your order fulfillment.
In response to your inquiries, the full technical details you requested are as follows:

Neck Fingerboard Radius: 380mm (equivalent to 15", a industry-standard comfortable specification for 12-string electric guitars)
Pickup Specifications:
Pickup Configuration: H-H (2 x Ceramic Humbuckers)
Neck Pickup DC Resistance: 9kΩ
Bridge Pickup DC Resistance: 13kΩ

For your order shipping update: All 300 units of the YMZ-230F guitars have been fully completed in production. We are now preparing the bulk shipment to our US warehouse, with an estimated arrival at the warehouse by the end of April. Once the stock is received and inspected, we will ship out your order immediately with no delay.
Our dedicated support team will follow up with you via email shortly to provide any further assistance you may need. Please rest assured that we offer full end-to-end support throughout the entire order process, and will respond promptly to all your inquiries. Should any issues related to product quality or shipping arise, we take full responsibility and will resolve them to your complete satisfaction.
If you have any other questions in the meantime, please don’t hesitate to reach out. We can’t wait for you to receive and enjoy your new guitar!
Best regards,
The Pango Music Team

Dear Customer,
Thank you for your question about our YMZ-230 guitar. We’re happy to clarify this for you:The guitar you’ll receive is exactly the same as the one shown in the first 7 photos. The last 4 photos use an alternate color version of the same YMZ-230 model, solely to show the perfect fit of the form-fitting hard case included with this guitar.
Our support team will contact you via email shortly if you need any further details. Please rest assured that we provide full support throughout the purchase process, respond promptly to all inquiries, and take full responsibility for any product quality or shipping issues to ensure your complete satisfaction.
Thank you for your interest in Pango Music!
Best regards,
Alice

Dear Andy,
Thank you for your inquiry about the 12-string guitar kit with a nut width in the 43mm range. We’re glad to confirm that we can fully meet your needs, both with our ready-to-ship 12-string product line and custom solutions.
Our full range of 12-string electric guitar DIY kits is available on our official website www.guitarkit.shop. You can easily find the complete collection via the navigation path: Feature > 12 Strings, or directly through this link: https://www.guitarkit.shop/collections/12-strings.
We fully support custom modifications and design adjustments for our guitar kits, with a minimum order quantity of just 1 unit. This means we can easily tailor the nut width to your requested 43mm specification, along with any other custom tweaks you may need. Once your custom order is completed, we will send you detailed product photos for your confirmation. If you are not satisfied with the finished product, you are eligible for a full refund, or we can prioritize a remanufacture for you.
Our dedicated custom team will contact you via email shortly to discuss all the details of your request in depth.
Please rest assured that we offer full support throughout the process and will respond promptly to any inquiries. Should any issues arise related to product quality or shipping, we will take full responsibility and ensure they are resolved to your satisfaction.
If you have any other questions, please don’t hesitate to reach out to us anytime.
Best regards,
Alice

Dear Randy Whatley,
We sincerely apologize for the delay with your PANGO Music 12-String Semi-Hollow Body Electric Guitar (YMZ-230) order, and for the frustration and inconvenience this has caused you. We fully understand your urgency, and are providing a clear order update below.
Our new batch of 200 YMZ-230 guitars is in transit to our US overseas warehouse, scheduled to arrive and complete warehousing by March 10th. Once the stock is received, we will ship all pending orders strictly in the sequence they were placed, including yours. A follow-up production batch of 200 units will also be fully completed by the end of March.
Please note that this section is primarily for product-related inquiries. For real-time updates on your specific order, shipping tracking, and all order-related requests, please contact our dedicated customer support team directly at info@pangomusic.com. If you no longer wish to wait for the incoming stock, we can process a full refund for your order at any time upon your request.
Please rest assured that we offer full end-to-end support throughout the entire process and will respond promptly to all your inquiries. We take full responsibility for any issues related to product quality, shipping, or your order, and will always ensure a resolution that meets your complete satisfaction.
If you have any other questions in the meantime, please don’t hesitate to reach out.
Best regards,
Alice

Dear Thomas Zila,
Thank you for your inquiry about the YMZ-230 12-string semi-hollow electric guitar and your assembly question.
To answer directly: yes! The YMZ-230 is a fully finished, completely assembled guitar, delivered ready to play right out of the box. Every detail matches our product photos exactly – what you see is what you get.
Please rest assured that we offer full end-to-end support throughout the process, respond promptly to all inquiries, and take full responsibility for any product quality or shipping issues to ensure your complete satisfaction.
Let us know if you have any other questions!
Best regards,
Alice

Hi Cornell,
Thank you for reaching out with your question about the PANGO Music 12-String Semi-Hollow Body Electric Guitar (YMZ-230). We’re glad to share all the details with you.
To answer your core question first: this guitar does not include a hard case as standard equipment. However, we do offer a custom-molded hard case specifically designed to fit this 12-string semi-hollow model perfectly. The price for this dedicated hard case is US$155, with all shipping fees already included in the price.
Please rest assured that the guitar you receive will be exactly identical to the photos on our product listing. All of our product images are 100% real, taken directly from our actual in-stock inventory, with no misleading edits or misrepresentations.
For customers located in the United States, we provide a seamless shipping service via sea freight, with final last-mile delivery handled by local UPS or FedEx. With this shipping method, there are no additional taxes, duties, customs fees, or any other hidden charges for you to cover.
If you have any further questions at any point — whether about shipping, placing an order for the hard case, product specifications, or any other needs before or after your purchase — please don’t hesitate to contact us anytime. Our team is here to provide you with genuine, factory-level professional support throughout the entire process.
Best regards,
Alice

Hi Richard,
Regarding the YMZ-230 guitar: this is a fully assembled and finished instrument, not a kit. All details match exactly with the photos provided.
Please let me know if you have any other questions.
Best regards,
Alice

Hi Gina,

Thank you for your inquiry about the YMZ-230 guitar.

To clarify, this is a fully finished and ready-to-play instrument, not a kit or DIY assembly. Every detail matches the product photos and specifications on our listing.

If you have any further questions or specific needs, please feel free to reach out—we’re here to help!

Best regards,
Alice